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Creating high standard, high quality customer service, HCT Logistics Business Group establishes 24 hours call center. Customer queries attended by professional staff in answering and responding internet ordering queries, order process status, delivery status, mobilized business and all customer service related tasks with accommodative attitude and discreetness. Besides the 365 days all-year-round call center service, HCT also offers a faster and more convenient parcel tracking methodology by combining text message service and tracking hot-line with existing “Tracking and Trace system”，HCT customers are ensured with non-stop customer service.
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