Parcel Delivery service at Chain stores

1. Obtain a waybill from the store keeper



2. Note to freight

(1)Billing method:
  • The maximum dimension of the carton should be in cm calculated by length + width + height.
  • Delivery to Taiwan/offshore islands.
  • Room temperature/refrigerated.
(2)Freight fee: Offshore islands:Kinmen Country、Penghu Country、Liuqiu Township
Dimension of the packing carton box. S60 S90 S120 S150 S70 S50
<60cm 61-90cm 91-120cm 121-150cm Small bag Small box
Room temperature Taiwan $120 $160 $200 $240 $85 $85
Offshore islands $220 $280 $320 $360 $215 $215
Refrigerated items Taiwan $150 $210 $270 - - -


3.Deadline for daily drop off at chain stores

Chain stores Deadline for daily drop off at chain stores
FamilyMart Monday ~ Saturday, by 17:00 of the day
Sundays, recognized holidays and supplementary holidays: by 14:00 of the day.
HILIFE Monday ~ Saturday, by 17:00 of the day


4.Limitation

(1)Only carton box, small bag, paper bag in good packing condition without damage.
[Definition of improper packing]
  • Nude packing.
  • Use only cord/packing strap/sealing tape to tie up two pieces or more of the goods.
  • Packed by plastic bags.
  • 3C items without original packing or without buffering layer inside the packing for protection.
(2)Dimension, upper limit for length, width and height, room temperature at 150 cm/refrigerated items at 120 cm with upper limit of one side at 60cm. Maximum.
(3)Weight is upper limit for 20 Kg, small parcel at 5Kg.
(4)Restrictions for refrigerated items: refrigerated items must be pre-cooled for at least 6 hours, and frozen items must be pre-cooled for at least 12 hours until completely frozen.
(5)Limitation of contents :
  • Prohibited items such as firearms and ammunition, hazardous and corrosive substances, poisonous substances, explosives.
  • Leather goods, audiovisual products, clothing and shoes counterfeiting famous brands. Smuggled cigarettes, liquors, cash, securities, jewelry and antiques.
  • Highly fragile items, unprotected glass products, eggs, artworks, improperly packed fragile items.
  • Letters, securities, communication items, ID cards, correspondence, contract, invitation to bidding, notice of application, and application forms.
  • Live animals, animal bodies, except food materials, sample specimens of blood/urine, vaccine.
  • Merchandise that expire in 3 days, products requiring storage at a specific temperature, fresh cream cake, ice cream, breast milk.
  • Improperly sealed liquids, easily leaking goods, plants or plant products.
  • Items with special odors without proper sealing, salted fish, durian.
  • The items delivered to Kinmen/Penghu must be specified in full detail. No dangerous items for air transport should be mixed up in the contents of parcel for delivery.
  • If the contents of a parcel for delivery included the aforementioned items and the value of which exceeds3,000元 indemnity will be impossible in case of damage or loss.The maximum amount of indemnity for damage beyond the damage to or loss of the aforementioned items shall be NT$3,000 for a particular claim.


5.No delivery service for the following regions.

  • Room temperature:
    Country, City Township, District
    Taitung Country Lanyu Township、Ludao Township
    Lienchiang Country Nangan Township、Beigan Township、Juguang Township、Dongyin Township
    Yilan Country Diaoyutailieyu
    Kaohsiung City Dongsha Island、Nansha Island

  • Refrigerated items:
    Country, City Township, District
    Taitung Country Lanyu Township、Ludao Township
    Pingtung Country Liuqiu Township
    Penghu Country Magong City、Qimei Township、Baisha Township、Xiyu Township、Wang`an Township、Huxi Township
    Kinmen Country Jinsha Township、Jinhu Township、Jinning Township、Jincheng Township、Lieyu Township、Wuqiu Township
    Lienchiang Country Nangan Township、Beigan Township、Juguang Township、Dongyin Township
    Yilan Country Diaoyutailieyu
    Kaohsiung City Dongsha Island、Nansha Island


6.Estimated time of arrival for parcels dropped off by the aforementioned deadline

Destination Delivery lead-time Special delivery
Taiwan Next day 1.Special delivery arrival within 7 days.
2.Preferred time for delivery in Taiwan, 09:00-13:00; 13:00-17:00.
3.If the expected delivery date is on a Sunday, recognized holidays or supplementary holidays, specify in the space of the preferred delivery date or it will be taken as “no preferred delivery date”, which will be delivered on the next business day and only items with “preferred delivery date” specified will be sent.
4.Select your preferred date of delivery, but the Company reserves the right to make flexible adjustments pending the delivery volume of the day and the time.
5.If dangerous items were mixed in the contents of parcels for delivery to Kinmen and Penghu, the arrival may be delayed.
6.No special delivery for the regions delivered by joint service contracted carriers in Taiwan/Kinmen and Penghu.
7.Call the business offices at different regions or the customer service hotline at 02412-8665 for information on the regions serviced by joint service contracted carriers.
Kinmen, Penghu Day after tomorrow
Joint service with contracted carriers Day after tomorrow